Skills & Competencies for New Policy Coordinator

New Policy Coordinator job profile

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JOB SUMMARY for New Policy Coordinator

Processes incoming applications for new and renewing policies to include changes/updates according to company guidelines for group health, dental and/or life policies.

JOB RESPONSIBILITIES for New Policy Coordinator

Responsibilities include reviewing and screening requests, calculating new premiums, issuing new policies and associated documentation. Serves assigned accounts by responding to inquiries and resolving issues of concern.

New Policy Coordinator SALARY RANGE

BASE 50%
$50,559
TOTAL 50%
$52,918
Job Level
A01
Job Code
FA06000798
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

New Policy Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each New Policy Coordinator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for New Policy Coordinator

1 Industry Competency – Insurance Industry
Proficiency Level -1
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Describes the processes and rate standards for calculating the amount for insurance claims.
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Level 2 Behaviors
(Light Experience)
Gathers clients' financial information for the preparation of insurance contracts.
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Level 3 Behaviors
(Moderate Experience)
Performs thorough investigation and analysis of insurance claims to prevent fraudulent activities.
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Level 4 Behaviors
(Extensive Experience)
Leads the digitization and automation of insurance-related services to drive business transformation.
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Level 5 Behaviors
(Mastery)
Develops loss control practices to reduce financial exposure and risks in insurance operations.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -1
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Describes the basic structure of insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Complies with insurance legal and regulatory principles to safeguard the rights and interests of the insured.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing legal and regulatory standards to address errors affecting insurance policies.
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Level 4 Behaviors
(Extensive Experience)
Improves legal procedures for licensing intermediaries or producers to prevent penalties.
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Level 5 Behaviors
(Mastery)
Designs compliance strategies and programs to prevent violations of statutes, regulations, and policies.
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3 New Policy Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - New Policy Coordinator
Proficiency Level - 4
5 Competency for - New Policy Coordinator
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for New Policy Coordinator

1 Job Family Competencies – Document Processing
Proficiency Level -1
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Describes the methodologies of document processing.
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Level 2 Behaviors
(Light Experience)
Assists in receiving, updating, and distributing documents of different file formats.
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Level 3 Behaviors
(Moderate Experience)
Performs document processing in electronic formats for storage.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies in documentation processes to reduce paperwork and increase efficiency.
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Level 5 Behaviors
(Mastery)
Establishes documentation controls to increase data accuracy and security.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -1
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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3 New Policy Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - New Policy Coordinator
Proficiency Level - 4
5 Competency for - New Policy Coordinator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for New Policy Coordinator

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 New Policy Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - New Policy Coordinator
Proficiency Level - 4
5 Competency for - New Policy Coordinator
Proficiency Level - 5

Summary of New Policy Coordinator skills and competencies

There are 6 hard skills for New Policy Coordinator, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
3 general skills for New Policy Coordinator, Document Processing, Customer Satisfaction, Customer Support.
6 soft skills for New Policy Coordinator, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a New Policy Coordinator, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.

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